Our Magento experts ideated and developed an eCommerce solution for Canada’s popular supplement retailers helping them unfold double growth within 1.5 years. We also helped them with digital marketing services to stay competitive.
CASE STUDY CONTAINS
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BRAND
Healthy Planet Canada
LOCATION
Canada
INDUSTRY
IT
RELEASE
1995
TECHNOLOGY
Magento
About The Client
The Client is one of the leading suppliers of health foods, supplements, sports nutrition, and beauty care categories in Canada. Their business model is Omnichannel with 37 stores all over Canada to deliver high-quality products from different locations.
Problem Statement
With 37 physical stores located in Canada, the client wanted to deliver online ordering services to leverage the omnichannel experience. It was a great challenge to build one single website to manage all 37 stores and sync their data so that the customers can see the availability of the products online.
Along with the online store solution to foster online ordering, the client was also looking to implement a system for POS sales and management. Moreover, being in Magento 1, the existing system had limited features and functionalities.
Solution
Our eCommerce experts recommended the client migrate the existing system from Magento 1 to Magento 2 with some significant feature and functionality upgrades. Aim was to deliver a cost-effective and user-friendly solution that could offer better engagement and a smooth checkout process.
Elasticsearch was used for easy searching of products innovating the browsing experience. A from-scratch eCommerce app development was performed to relaunch it with a modern design and features to transform shopping experiences.
Important Features
- Integrated Personalization Tool to improve the virtual shopping experience.
- Transformed store with AI-powered Product Discovery Tool.
- Microsoft Navision ERP integrated to enhance orders, product management, finance, supply chain, and analytics.
- Well-known Order fulfillment software integrated with the store to make swift orders and shipment handling.
- Ali pay and Wepay payment gateways with different Payment options.
- Customized Loyalty & Rewards program.
- Store credit module to give virtual currency as a credit to users.
- Easy RMA Integration to make the refund process smooth.
- CI/CD Integration with the Live environment for rapid updates.
- Trustpilot & Yotpo are integrated for easy review management.
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