Rising Demand of Managed eCommerce Services in Canada: Everything You Need to Know

Introduction

The world is changing and so is the global market. Regardless of the industry you work in, most business owners have been already embracing the most in-demand IT offering in the form of Managed eCommerce Services in Canada and across the globe. Please take a look at this stat to understand where the business world is shifting.

According to the report of MarketandMarket, the Managed Services market size is expected to grow from USD 275.5 billion in 2023 to USD 372.6 billion by 2028 at a CAGR of 6.2%. Whilst the world’s leading brands have started to move their operations to top IT Managed Services Providers (MSPs), the time could not be better for Startups, SMEs, and even Enterprises to join the bandwagon.

Future of Managed eCommerce Services in Canada

As technology continues to advance, the role of eCommerce Managed Services in Canada will only become more critical. Businesses must stay agile and embrace innovative solutions to navigate the ever-changing digital landscape. The integration of artificial intelligence, machine learning, and advanced analytics into managed services will further optimize eCommerce operations, providing businesses with a competitive edge.

In this blog, we will shed more light on what exactly IT managed services offer, what managed eCommerce is, why in-house IT teams are no longer adequate, and why to choose a top managed eCommerce services provider.

Understanding Terminology on Managed Services

What is Managed Services?

For any business including yours, Managed Services refer to outsourcing specific business functions, processes, and maintenance of the ecosystem to a specialist. This specialist will be a third-party Managed Services Provider (MSP). These services are typically governed by a service-level agreement (SLA) that outlines the scope, responsibilities, performance metrics, and other terms of the arrangement.

What is a Managed IT Service?

Managed IT Services involve outsourcing the management and maintenance of an organization’s IT infrastructure, software app development responsibilities, and comprehensive support and maintenance of the systems.

What is a Managed eCommerce Service?

Managed eCommerce service refers to offering specialized outsourcing services related to the management and optimization of diverse IT operations in any retail ecosystem. Given the industry’s evolving nature due to the changing user demands, every eCommerce business often faces a unique set of challenges.

This is exactly where MSPs could come in handy to offer custom eCommerce solutions in the fastest time as they will be offering the trendiest eCommerce technologies and solutions.

What do Managed eCommerce Services include?

• eCommerce website development
• eCommerce website management
• Website hosting services
• Performance monitoring
• Security measures & enhancements
• Innovative technologies integrations
• Data backup & recovery
• Migration services
• Compliance with industry standards & regulations

Managed eCommerce services are all about taking complete responsibility for the development and maintenance of the digital ecosystem. Only the right Managed Services Provider (MSP) can do that as they will have their eyes and ears on upcoming innovations, trends, and upgrades to future-proof your eCommerce business.

MSP Isn’t An Option Anymore, It’s A Need For Ensured Business Growth

The BIG revolution has already started with the strategic usage of Managed eCommerce services as we approach 2024. From ensuring continuous technical support to enhancing data security, MSPs are instrumental in shaping the success of online ventures. In an era where technology is a driving force behind business innovation, partnering with an MSP is not just a choice; it’s a strategic imperative for eCommerce businesses aiming to thrive in the dynamic and competitive digital landscape.

Why Canadian eCommerce Businesses Need to Hire MSPs?

If your business is not specialized in IT, even your in-house teams are not compatible with fast-paced innovations. This is the speed of IT transition for any business from ground zero, fix, or break model to transform it completely with a foundation of digital success. To be honest, many Canadian eCommerce businesses or their existing systems will fail to keep up with these demands. And the flaws of the internal IT ecosystem may surface in the following ways:

• It is difficult and time-consuming to recruit, retain, and scale the right team.
• Require massive investment to build and u-skill.
• Unaware of incoming eCommerce technology trends and innovations.
• Not have the skills and capabilities across different technology systems and areas.
• Not have the time or inclination to drive sustained value on a day-to-day basis.
• Not always be available to solve issues as quickly as today’s digital users expect and demand

How Can Managed eCommerce Services Help Canadian Businesses?

Cost Efficiency

Outsourcing IT services eliminates the need for in-house infrastructure, reducing operational costs. Predictable monthly fees allow for better budgeting and financial planning.

Focus on Core Business Functions

Delegating IT management allows businesses to concentrate on core competencies and strategic growth initiatives. Access to specialized expertise ensures optimal performance without internal resource strain.

Enhanced Data Security and Compliance

Compliance with data protection regulations is crucial for Canadian businesses. The eCommerce IT managed services implement and maintain robust security measures to ensure compliance. The eCommerce businesses handle vast amounts of sensitive customer information, making them prime targets for cyberattacks. MSPs implement robust cybersecurity measures, conduct regular audits, and ensure compliance with data protection regulations, providing a secure environment for transaction capabilities in eCommerce and safeguarding the reputation of the business.

24/7 Support and Maintenance

Round-the-clock support ensures that any issues are addressed promptly, minimizing downtime. Regular maintenance keeps systems up-to-date and functioning at peak efficiency. Fast response times, especially in critical situations, are crucial for minimizing downtime and ensuring that your eCommerce operations remain uninterrupted.

Tips to Choose the Right eCommerce Managed Services Provider in Canada

While benefits of the managed services can be many, everything depends on choosing the right Managed Services Provider (MSP) for your eCommerce business in Canada. This is why we have given the top tips for you to find the best MSP for your eCommerce business.

Explore Their Experience

Look for a managed services provider with specific experience and a proven track record for delivering Managed eCommerce Solutions and Services in Canada. Also, check and analyze if they have worked for clients similar to your size and business area. Get familiar with certain technology aspects. Check your vendor’s familiarity with eCommerce platforms, payment gateways, and industry-specific challenges to ensure they understand the unique requirements of your business.

Technical Expertise

Proficiency and usage in popular eCommerce platforms can be counted upon. Ensure that the provider has expertise in the eCommerce platform you are using or planning to use (e.g., Magento, Shopify, WooCommerce). Double-check the ability of the Managed eCommerce Services agency to integrate with third-party tools, payment gateways, and other essential eCommerce technologies. A seamless and smooth integration will increase your operational efficiency by expanding your system functionalities using top-notch plugins.

Security Assurances

You are dealing with fire if your eCommerce platform is insecure. Critical information like privacy of customer data, payments, transaction details, etc. will take you down in a spiral along with your business surrounding legal implications. Have a word with MSPs if they can build a system with robust and secure transaction capabilities in eCommerce by encrypting transactions using SSL and complying with Payment Card Industry Data Security Standard (PCI DSS) requirements.

Check if the Managed eCommerce Services Company performs regular security audits and assessments to identify and address potential vulnerabilities. This proactive approach is essential for preventing data breaches and ensuring the safety of customer information.

Strategic Monitoring to Optimize Continuously

Get aware of the list of analytic tools they use to monitor your eCommerce website performance in real time. Monitoring and tracking of key eCommerce website metrics will fuel your marketing plan and efforts using powerful data analysis. See which popular eCommerce website monitoring tools like Semrush, Google Analytics, Ahrefs, HubSpot, Optimizely, Woopra, Hotjar, etc. are used by that eCommerce website management services provider.

See if they promise to build you a comprehensive strategy for eCommerce website optimization. Actions that may fall under eCommerce website optimization will be content delivery networks (CDNs), compressing images, and employing other techniques to ensure a fast and responsive website.

Safeguarding Data With Backup & Recovery

Understand the frequency of data backups conducted by the provider. Regular backups, preferably performed daily, ensure that in the event of data loss, you can quickly restore your eCommerce data to minimize downtime. Inquire about the provider’s data recovery procedures. A comprehensive recovery plan should outline the steps taken in the event of a data breach, system failure, or any other scenario that may result in data loss.

Choose Us to Unleash Full Potential of Your eCommerce Business

Bytes Technolab has been a trusted MSP agency in Canada for years now having delivered 360-degree eCommerce solutions and services to local retail businesses. The dawn has begun to explore the new era of managed eCommerce services to cut significant costs on technology infrastructure, handling resources, and focus better on core operations inclined towards growth.

If you want to realize and unlock your eCommerce potential today, contact our eCommerce experts and growth-hackers now.

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Take the first step towards a seamlessly managed and optimized eCommerce journey. Call our experts straight away.